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University of Houston - SPRING 2011 | ||
Section 16267 | ||
 | Hospitality Supervisor's Survival Kit (1st Edition) by Cliff B. Goodwin, Elwood N. Chapman, Albert Squire, Alfred B. Squire, Clifford R. Goodwin Paperback, 240 Pages, Published 2004 ISBN-10: 0-13-049846-7 / 0130498467 ISBN-13: 978-0-13-049846-5 / 9780130498465 This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, le | |