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Cochise College - Sierra Vista Campus - SPRING (Jan 2011) | ||
Section 70 | ||
 | Crisp: Twenty Ways to Improve Customer Service (Quick Read Series) (1st Edition) by Lloyd C. Finch, Follin Armfield (Editor), Ralph Mapson (Illustrator), Dennis T. Jaffe Paperback, 120 Pages, Published 1994 ISBN-10: 1-56052-246-1 / 1560522461 ISBN-13: 978-1-56052-246-1 / 9781560522461 Are you interested in improving your customer service, especially the skills of frontline representatives? This book highlights twenty key elements to customer service and supports them with skill-builders, suggestions, and recommended personal actions to help you increase your service skill invento | |