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 | Reference and Information Services in the 21st Century: An Introduction, Second Edition (2nd Edition) by Kay Ann Cassell (Editor), Uma Hiremath (Editor) Paperback, 461 Pages, Published 2009 ISBN-10: 1-55570-672-X / 155570672X ISBN-13: 978-1-55570-672-2 / 9781555706722 Kay Ann Cassell and Uma Hiremath expand on their tremendously successful approach to reference service with this new second edition of their revolutionary text. This practical guide teaches failsafe methods for identifying important materials by matching specific types of questions to the best avail | |