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Indiana University Kokomo - WINTER (Jan, Feb) | ||
Section 31363 | ||
 | Six Sigma: Basic Tools and Techniques (NetEffect) (1st Edition) by Donna C. Summers (Editor) Paperback, 416 Pages, Published 2006 ISBN-10: 0-13-171680-8 / 0131716808 ISBN-13: 978-0-13-171680-3 / 9780131716803 With a focus on training, "Six Sigma: Concepts, Tools and Techniques" captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioner's point of view, this book covers key topics suc | |