 | GetTextbooks.co.uk Compare Price & Save up to 90% | | |
|
Ferris State University - SPRING 2011 | ||
Section VL1 | ||
 | Principles of Total Quality, Third Edition (3rd Edition) by Vincent K. Omachonu, Joel E. Ross, J. A. Swift, Allan G. Bluman Hardcover, 512 Pages, Published 2004 ISBN-10: 1-57444-326-7 / 1574443267 ISBN-13: 978-1-57444-326-4 / 9781574443264 In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and | |