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Ferris State University - SPRING 2011 | ||
Section 001 | ||
 | Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference (1st Edition) by Quint Studer, Floyd D. Loop Paperback, 280 Pages, Published 2003 ISBN-10: 0-9749986-0-5 / 0974998605 ISBN-13: 978-0-9749986-0-2 / 9780974998602 A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led | |