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University of Akron - Polsky Campus - WINTER (Jan 2011) | ||
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 | The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Business Books) (1st Edition) by Joseph A. Michelli, Joseph/ Rhodes (Corporate) Michelli Hardcover, 304 Pages, Published 2008 ISBN-10: 0-07-154833-5 / 0071548335 ISBN-13: 978-0-07-154833-5 / 9780071548335 在线阅读本书Discover the secrets of world-class leadership!. . When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer | |