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 | Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press) (2nd Edition) by Paul Harmon, Business Process Trends, Tom Davenport Paperback, 592 Pages, Published 2007 ISBN-10: 0-12-374152-1 / 0123741521 ISBN-13: 978-0-12-374152-3 / 9780123741523 Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving t | |