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Chicago State University - FALL 2012

Textbooks for Course HIA 4500

Section 21

      
The Memory Jogger 2: Tools for Continuous Improvement and Effective Planning ()
by Michael Brassard, Diane Ritter, Francine Oddo (Editor), Janet Maccausland (Illustrator), Goal/Qpc
Spiral, 214 Pages, Published

ISBN-10: 1-57681-113-1        / 1576811131

ISBN-13: 978-1-57681-113-9 / 9781576811139

Introduction From classrooms to board rooms, on manufacturing floors and in medical centers, organizations around the world are using continuous quality improvement (CQI) as their strategy to bring about dramatic changes in their operations. Their purpose is to stay competitive in a world of instant


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