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J. Sargeant Reynolds Community College - Parham Road / Western Ca - FALL 2010 | ||
Section DL01 | ||
 | Customer Service: A Practical Approach (4th Edition) by Elaine K. Harris Paperback, 192 Pages, Published 2006 ISBN-10: 0-13-198937-5 / 0131989375 ISBN-13: 978-0-13-198937-5 / 9780131989375 The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensiv | |