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Mesa Community College - Fall 2012 | ||
Section 30534 | ||
 | Customer Mania! It's Never Too Late to Build a Customer-Focused Company (Reprint Edition) by Jim [Contributor] Ballard, Kenneth H. Blanchard, Frederic E. Finch, Fred [Contributor] Finch Hardcover, 208 Pages, Published 2004 ISBN-10: 0-7432-7028-2 / 0743270282 ISBN-13: 978-0-7432-7028-1 / 9780743270281 Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America's biggest bestselli | |