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Pima Community College - Fall 2012 | ||
Section 13546 | ||
 | Quick Skills: Customer Service (1st Edition) by Beverly Rokes, South Western Paperback, 96 Pages, Published 2000 ISBN-10: 0-538-69836-5 / 0538698365 ISBN-13: 978-0-538-69836-8 / 9780538698368 This book enhances the reader's opportunity for career success by targeting fundamental skills. Customer Service will provide foundations for effectively working with others. Covering areas such as forming good relationships, soothing unhappy customers and using the telephone as a customer service t | |