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Ferris State University - SPRING 2011 | ||
Section 001 | ||
 | Implementing Quality Management in the Graphic Arts by Michael J. Apfelberg, Hershel L. Apfelberg, Harold L. Peck, Graphic Arts Hardcover, 339 Pages, Published 1995 ISBN-10: 0-88362-177-0 / 0883621770 ISBN-13: 978-0-88362-177-6 / 9780883621776 This book describes what TQM is and why quality is not just "What the customer will accept." Printers who have embraced the tenets of quality management have seen employee morale improve, productivity increase, and sales soar! | |