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Scottsdale Community College - Fall 2012 | ||
Section 36799 | ||
 | Customer Relationship Management (Briefcase Books Series) (1st Edition) by Kristin L. Anderson, Carol J. Kerr, Roger A. Formisano Paperback, 176 Pages, Published 2001 ISBN-10: 0-07-137954-1 / 0071379541 ISBN-13: 978-0-07-137954-0 / 9780071379540 This reader-friendly series is must read for all levels of managers All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help manag | |