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 | Managing Front Office Operations (8th Edition) by Michael L. Kasavana, Richard M. Brooks Paperback, 653 Pages, Published 2009 ISBN-10: 0-86612-338-5 / 0866123385 ISBN-13: 978-0-86612-338-9 / 9780866123389 This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green ... | |