 | GetTextbooks.co.uk Compare Price & Save up to 90% | | |
|
Pulaski Technical College - Fall 2012 | ||
Section 01 | ||
 | A Guide to Customer Service Skills for the Service Desk Professional (Help Desk) (3rd Edition) by Donna Knapp Paperback, 512 Pages, Published 2010 ISBN-10: 0-538-74853-2 / 0538748532 ISBN-13: 978-0-538-74853-7 / 9780538748537 The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the conce | |