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California State University, Bakersfield - FALL 2012 | ||
Section 01 | ||
 | Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict (1st Edition) by Peter J. Frost Hardcover, 251 Pages, Published 2003 ISBN-10: 1-57851-257-3 / 1578512573 ISBN-13: 978-1-57851-257-7 / 9781578512577 Human interaction is never flawless. Even the best relationships produce tension and at times, unpleasant emotions. Since organizations are comprised of people, all organizations generate emotional pain as part of the process of doing business: producing new products on tight deadlines, setting benc | |