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California State University, Northridge - Fall 2012 | ||
Section 17040 | ||
 | Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition) by Brad Cleveland, Layne Holley (Editor), Michael Blair (Illustrator) Paperback, 510 Pages, Published 2012 ISBN-10: 0-9854611-0-1 / 0985461101 ISBN-13: 978-0-9854611-0-2 / 9780985461102 Call Center Management on Fast Forward is the most widely read book on contact center/call center management available today. Trusted for its accuracy, clarity and proven guidance, it has become required reading in organizations around the world. Now, this third edition is updated and expanded to in | |