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Pepperdine University - Fall 2012 | ||
Section 01 | ||
 | Organizational Communication: Approaches and Processes (6th Edition) by Katherine Miller, Wadsworth Publishing Hardcover, 336 Pages, Published 2011 ISBN-10: 0-495-89832-5 / 0495898325 ISBN-13: 978-0-495-89832-0 / 9780495898320 Through communication, organizational members create and work through conflicts in ways that can be either functional or dysfunctional. In this chapter, we explore the role of conflict in organizational life. First, we conceptualize the issue by defining conflict and then discuss levels of confli | |