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University of Northwestern Ohio - WINTER QUARTER 2011 | ||
Section 4-EVN | ||
 | Front Office Operations & Management (1st Edition) by Ahmed Ismail, Giambene Giovanni Paperback, 384 Pages, Published 2001 ISBN-10: 0-7668-2343-1 / 0766823431 ISBN-13: 978-0-7668-2343-3 / 9780766823433 For Hotel Management courses, and internships, this text introduces concepts of organization, communication, ethics and policy within a hotel. The primary focus is the front office, housekeeping, reservations and night audit departments. Other departments are discussed to provide and understanding | |