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Colorado Mesa University - Fall 2012 | ||
Section 002 | ||
 | Introduction to the ITIL Service Lifecycle (2nd Edition) Paperback, 238 Pages, Published 2010 ISBN-10: 0-11-331131-1 / 0113311311 ISBN-13: 978-0-11-331131-6 / 9780113311316 This introduction is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. After showing high-level process models, it takes the read | |