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 | Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies (Suny Sieres in Speech Communication) (SUNY series in Communication Studies) by William L. Benoit Paperback, 208 Pages, Published 1994 ISBN-10: 0-7914-2186-4 / 0791421864 ISBN-13: 978-0-7914-2186-4 / 9780791421864 "This book deals with a form of public discourse that also occurs in everyday interaction: image restoration. When one encounters certain messages (criticism, complaints, accusations, blame, censure, condemnation, rebukes, reproaches, objections) or is suspected of wrongdoing, failed obligations, mi | |