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Pensacola State College - SUMMER 2012 (20123)

Textbooks for Course CTS 1155

Section 0264

      
A Guide to Computer User Support for Help Desk and Support Specialists ()
by Fred Beisse
Paperback, 696 Pages, Published

ISBN-10: 0-495-80649-8        / 0495806498

ISBN-13: 978-0-495-80649-3 / 9780495806493

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end u


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