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Immaculata University - ACCEL 2010 | ||
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 | Running an Effective Help Desk, (2nd Edition) by Barbara Czegel Paperback, 464 Pages, Published 1998 ISBN-10: 0-471-24816-9 / 0471248169 ISBN-13: 978-0-471-24816-3 / 9780471248163 The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This book is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who | |