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Shorter University - CAPP (summer 2012) | ||
Section 00 | ||
 | Service Operations Management (3rd Edition) by Prof Robert Johnston, Grahame Clark, Cram101 Textbook Reviews Paperback, 552 Pages, Published 2008 ISBN-10: 1-4058-4732-8 / 1405847328 ISBN-13: 978-1-4058-4732-2 / 9781405847322 * Written specifically to better serve the needs of students on services-orientated operations management courses. * The first European-originated book. * Operations management is set within the wider business context, recognising the impact of other management functions and covering wider issues, s | |