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Governors State University - Summer 2012 | ||
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 | Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators (Volume 2) (2nd Edition) by Georgia J. Kosmoski, Dennis R. Pollack Paperback, 168 Pages, Published 2005 ISBN-10: 1-4129-1340-3 / 1412913403 ISBN-13: 978-1-4129-1340-9 / 9781412913409 Be prepared to manage stressful situations before they happen with proven, constructive strategies! The second edition of this best-selling resource provides new and updated content influenced by the feedback of over 250 school administrators. Managing Difficult, Frustrating, and Hostile Conversat | |