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Kankakee Community College - Fall 2012 | ||
Section 810 | ||
 | The World of Customer Service (2nd Edition) by Pattie Gibson-Odgers Paperback, 240 Pages, Published 2007 ISBN-10: 0-538-73046-3 / 0538730463 ISBN-13: 978-0-538-73046-4 / 9780538730464 For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this p | |