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Governors State University - Summer 2012 | ||
Section 01 | ||
Integrity Service: Treat Your Customers Right-Watch Your Business Grow by Ron Willingham Hardcover, 288 Pages, Published 2005 ISBN-10: 0-7432-7027-4 / 0743270274 ISBN-13: 978-0-7432-7027-4 / 9780743270274 Every company today recognizes the importance of good customer service and putting the customer first. Why, then, do service people so often treat us as though we're supposed to serve them, rather than the opposite? How often do we feel neglected, frustrated, or just plain unhappy -- wondering what |