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Lamar University - LIT FALL 2010 | ||
Section 1 | ||
 | The Phone Book: Telephone Skills for Business Success Student Text (1st Edition) by Judith E. Fisher Paperback, 128 Pages, Published 1995 ISBN-10: 0-256-18744-4 / 0256187444 ISBN-13: 978-0-256-18744-1 / 9780256187441 The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Exampl | |