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Southern Illinois University-Carbondale - Fall 2012 | ||
Section 001 | ||
 | Professional Front Office Management Professional Front Office Management (1st Edition) by David K. Hayes, Jack D. Ninemeier (Editor), Michele A. Austin, Robert H. (Editor) Woods Hardcover, 676 Pages, Published 2006 ISBN-10: 0-13-170069-3 / 0131700693 ISBN-13: 978-0-13-170069-7 / 9780131700697 Witten with the context that the Front Office Department's primary function is to "connect" the property and its employees with the guests. This book details policies and procedures that address the department's critical role of serving guests, coordinating employee communcation and utilizing tec | |