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Des Moines Area Community College - Fall 2012 | ||
Section 1 | ||
 | Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer (Updated Edition) by Carl Sewell, Paul B. Brown Paperback, 240 Pages, Published 2002 ISBN-10: 0-385-50445-4 / 0385504454 ISBN-13: 978-0-385-50445-4 / 9780385504454 在线阅读本书Book DescriptionIn this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to toda | |