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Saint Josephs College - FALL 2012 | ||
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 | Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (Business Books) (2nd Edition) by Joseph Grenny, Ron Mcmillan, Al Switzler, Kerry Patterson Kindle, 273 Pages, Published 2011 ISBN-10: 0-07-177132-8 / 0071771328 ISBN-13: 978-0-07-177132-0 / 9780071771320 Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Con | |