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Friends University - Summer 2012 | ||
Section MR 25 WI | ||
 | Applying Quality Management in Healthcare, Third Edition (3rd Edition) by Diane L. Kelly Hardcover, 450 Pages, Published 2011 ISBN-10: 1-56793-376-9 / 1567933769 ISBN-13: 978-1-56793-376-5 / 9781567933765 Quality management is a complex process, especially in healthcare. Managers in today's environment need more than just an understanding of the historical concepts of quality. They need to understand how to achieve quality within the structure and relationships of the complex system of a healthcare o | |