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Eastern Maine Community College - Fall 12/13 | ||
Section 01 | ||
 | Managing Front Office Operations with Answer Sheet (AHLEI) (AHLEI - Front Office Operations) (8th Edition) by Michael L. Kasavana, Richard M. Brooks Paperback, 653 Pages, Published 2012 ISBN-10: 0-13-309710-2 / 0133097102 ISBN-13: 978-0-13-309710-8 / 9780133097108 This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologie | |