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Minnesota West Jackson Campus - Fall 2012-2013 | ||
Section 81 | ||
 | Customer Service: A Practical Approach (6th Edition) by Elaine K. Harris Paperback, 192 Pages, Published 2012 ISBN-10: 0-13-274239-X / 013274239X ISBN-13: 978-0-13-274239-9 / 9780132742399 The market-leader," Customer Service: A Practical Approach, Sixth Edition, "goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an ext | |