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Bellarmine University - Fall 2012 | ||
Section 01 | ||
 | Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book (2nd Edition) by Brady Orand, Julie Villarreal (Editor) Paperback, 346 Pages, Published 2011 ISBN-10: 1-4662-3132-7 / 1466231327 ISBN-13: 978-1-4662-3132-0 / 9781466231320 The publication of the IT Infrastructure Library® (ITIL®), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the | |