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 | The Crisis Manager: Facing Disasters, Conflicts, and Failures (Routledge Communication Series) (2nd Edition) by Otto Lerbinger Paperback, 400 Pages, Published 2011 ISBN-10: 0-415-89231-7 / 0415892317 ISBN-13: 978-0-415-89231-5 / 9780415892315 Responding to the era of crises in which we now live, The Crisis Manager offers wise counsel for anticipating and responding to crises as well as taking the steps required to reduce the impact of these events. Spotlighting the reality of crisis at levels ranging from local to global, author Otto Ler | |