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Metropolitan Community College - Fall 2012 | ||
Section WW | ||
 | Call Centers: Technology & Techniques (1st Edition) by Jack A. Green Paperback, 288 Pages, Published 2002 ISBN-10: 0-538-72686-5 / 0538726865 ISBN-13: 978-0-538-72686-3 / 9780538726863 This text develops the necessary communication, interpersonal, and problem-solving skills needed for success as a call center, customer service, or help desk representative or manager. Each topic has the necessary content to focus specifically on soft-skill effectiveness using a problem solving app | |