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College Of Southern Nevada - Fall 2012 | ||
Section 3001 | ||
 | Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) (5th Edition) by Performance Research Associates, John Bush (Illustrator), Inc Performance Associates, Ann Thomas, Jill Applegate Paperback, 226 Pages, Published 2011 ISBN-10: 0-8144-1755-8 / 0814417558 ISBN-13: 978-0-8144-1755-3 / 9780814417553 In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep custo | |