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Fairleigh Dickinson University - Fall 2012 | ||
Section 81 | ||
 | Best Practices in Customer Service (1st Edition) by Ron (Editor) Zemke, John A. Woods (Editor), Ron Autor Zemke Paperback, 425 Pages, Published 1999 ISBN-10: 0-8144-7028-9 / 0814470289 ISBN-13: 978-0-8144-7028-2 / 9780814470282 "Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on..."Best Practices | |