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Louisiana State University-Eunice - FALL 2012 | ||
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 | Emotional Value: Creating Strong Bonds with Your Customers (Agency/Distributed) (1st Edition) by Janelle Barlow, Dianna Maul, Michael Edwardson (Foreword), Barlow Maul, Diana Maul Hardcover, 310 Pages, Published 2000 ISBN-10: 1-57675-079-5 / 1576750795 ISBN-13: 978-1-57675-079-7 / 9781576750797 Anyone who's ever worked any sort of service job, from the minimum-wage McDonald's cashier to the high-paid account exec, knows that the old store-policy standby "the customer is always right" is a load of bunk. But in our increasingly service-oriented economy, how can companies get their front-line | |