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Kingsborough Community College - FALL 2012 | ||
Section 01 | ||
 | Providing Quality Service: What Every Hospitality Service Provider Needs to Know (1st Edition) by William B. Martin Paperback, 167 Pages, Published 2002 ISBN-10: 0-13-096745-9 / 0130967459 ISBN-13: 978-0-13-096745-9 / 9780130967459 Confronting the challenge of delivering quality service, this complete guide to success for existing or potential hospitality service providers outlines a comprehensive quality customer service action plan for the full spectrum of service provider roles. The manual provides principles, methods, a | |