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Kingsborough Community College - FALL 2012 | ||
Section 01 | ||
ManageFirst: Customer Service with Answer Sheet (2nd Edition) by National Restaurant Association (Corporate), Solutions National Association, Natl.Rest'rant Paperback, 240 Pages, Published 2012 ISBN-10: 0-13-217932-6 / 0132179326 ISBN-13: 978-0-13-217932-4 / 9780132179324 This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. The exam can be taken in either a paper-and-pencil or online format. The exam format is |