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Simmons College - SPRING 2011 | ||
Section 01 | ||
 | Difficult Conversations: How to Discuss What Matters Most (10th Edition) by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher (Foreword) Paperback, 352 Pages, Published 2010 ISBN-10: 0-14-311844-7 / 0143118447 ISBN-13: 978-0-14-311844-2 / 9780143118442 The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Ha | |