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St. Johns University - Fall 2012 | ||
Section 74958 | ||
 | Managing Service in Food and Beverage Operations (Educational Institute Books) (4th Edition) by Philip J. Hickey, Ph.D. Cichy, Jr. Hickey, Ronald F. Cichy, Richard Cichy Paperback, 706 Pages, Published 2012 ISBN-10: 0-86612-358-X / 086612358X ISBN-13: 978-0-86612-358-7 / 9780866123587 "This textbook shows students how food service professionals create and deliver guest-driven service, enhance value, build guest loyalty, and promote repeat business. Students will learn how every aspect of a food service operation contributes to the guest experience and will explore unique features | |