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Harris-Stowe State University - FA 2012 | ||
Section 01 | ||
 | Quality Management: (2nd Edition) by Donna Cs Summers, Paul Snowden Paperback, 592 Pages, Published 2008 ISBN-10: 0-13-500510-8 / 0135005108 ISBN-13: 978-0-13-500510-1 / 9780135005101 "Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition" explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, | |