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SUNY Canton - Fall 2012 | ||
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 | Strategic Management Communication for Leaders (2nd Edition) by Formerly Robyn Walker Paperback, 384 Pages, Published 2010 ISBN-10: 0-538-45134-3 / 0538451343 ISBN-13: 978-0-538-45134-5 / 9780538451345 According to Madelyn Burley-Allen (2001), only 35 percent of us are efficient listeners. The lack of effective listening can often lead to missed opportunities, misunderstanding, conflict, or poor decision making. Conversely, the ability to listen effectively can have a big impact on your ability | |