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Mohawk Valley Community College - FALL 2012 | ||
Section 10R | ||
 | Supervision in the Hospitality Industry [5 E] (5th Edition) by Jack D. Ninemeier, Ph.D., Raphael R. Kavanaugh Paperback, 392 Pages, Published 2013 ISBN-10: 0-86612-405-5 / 0866124055 ISBN-13: 978-0-86612-405-8 / 9780866124058 This textbook introduces the supervisory skills needed to succeed in a hospitality career. The fifth edition features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on rec | |