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Cleveland Community College - Fall 2012 | ||
Section 201 | ||
 | The Administrative Professional: Technology & Procedures (Advanced Office Systems & Procedures) (14th Edition) by Kellie A. Shumack, Dianne S. Rankin, Patsy Fulton-Calkins Spiral, 368 Pages, Published 2011 ISBN-10: 0-538-73104-4 / 0538731044 ISBN-13: 978-0-538-73104-1 / 9780538731041 Administrative Procedures is a capstone course for students majoring in Office Technology. It integrates the software applications skills they have learned previously, business communication skills, critical thinking, and concepts and activities that address the workplace environment, customer serv | |