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Central New Mexico Community College-Main - Fall 2012 | ||
Section 101 | ||
 | Telephone Courtesy & Customer Service: Be Your Company's Lifeline to Customers (Crisp Fifty Minute Series) (4th Edition) by Lloyd C. Finch Paperback, 110 Pages, Published 2009 ISBN-10: 1-4260-1854-1 / 1426018541 ISBN-13: 978-1-4260-1854-1 / 9781426018541 We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers | |